Terms & Conditions & Privacy Policy

Updated Terms & Conditions:
Introduction

Welcome to A.C.T.I.O.N Sport & Fitness LLC (“Company,” “we,” “our,” or “us”). By accessing or using our services including in-person and online personal training, nutrition coaching, health and wellness coaching, consultations, fitness assessments, semi-private training, app-based training, and related classes, courses, books, and webinars you agree to these Terms and Conditions.

Eligibility

You must be at least 18 years old to use our services.
By registering, you confirm that you are in good physical condition and able to participate in physical activities.

Health Disclaimer

Participation in physical training, nutrition programs, and wellness coaching involves risk.
You acknowledge that A.C.T.I.O.N Sport & Fitness LLC is not a medical provider. Always consult a physician before beginning any program.
You assume full responsibility for your participation and waive liability against A.C.T.I.O.N Sport & Fitness LLC for injury, illness, or other health-related issues.

Services Provided

We offer:

One-on-one personal training (in-person and online)
Semi-private training
Fitness assessments
Nutrition coaching
Health and wellness coaching
Online courses, webinars, and educational materials

We reserve the right to modify, update, or discontinue services at any time.

Payments, Refunds, and Cancellations

Payment is due in full at the time of booking unless otherwise specified in a service agreement.
Refunds are only granted at our discretion or if legally required.
Cancellations require at least 24 hours’ notice to avoid forfeiting the session.
Memberships and packages may have separate terms that will be disclosed at purchase.
Clients are eligible for two (2) make-up sessions per month: one for sessions canceled with at least 24-hour notice and one for an emergency.
Make-up sessions must be scheduled and completed within the same month as the cancellation and are subject to trainer availability.
A.C.T.I.O.N Sport & Fitness LLC provides a make-up schedule calendar link for clients to find and book available make-up session times.
It is the client’s responsibility to reschedule missed sessions using the provided link.

Intellectual Property

All course materials, guides, videos, and training programs are the intellectual property of A.C.T.I.O.N Sport & Fitness LLC. You may not copy, share, or distribute materials without written consent.

Code of Conduct

Clients agree to:

Respect the trainer, staff, and other participants.
Use equipment safely and responsibly.
Avoid disruptive or inappropriate behavior.

Limitation of Liability

To the maximum extent permitted by law, A.C.T.I.O.N Sport & Fitness LLC is not liable for any indirect, incidental, or consequential damages resulting from participation in our services.

Termination

We reserve the right to suspend or terminate your access to services for violation of these Terms.

Pause Policy

Clients may request to pause their training for up to two (2) consecutive weeks per contract period.
Requests to pause must be submitted in writing at least 7 days in advance via email to trainers@actionsportfitness.com.
Sessions will not be extended beyond the original contract end date. Any unused sessions after the contract expires will be forfeited.
Clients will retain their regularly scheduled training day and time, ensuring that their preferred slot is reserved upon their return.
Clients will receive complimentary access to A.C.T.I.O.N Sport & Fitness's online training app, allowing them to continue their fitness program remotely at no additional cost if requested.
Billing will continue as scheduled to hold the client’s regular training time and maintain access to ongoing support
The pause period is subject to trainer availability and must be confirmed by A.C.T.I.O.N Sport & Fitness LLC.
Payments will continue as scheduled during the pause period.
Clients are responsible for resuming training within the agreed timeframe.

Trainer Assignment

The Client acknowledges that A.C.T.I.O.N Sport & Fitness LLC may assign different trainers to conduct sessions based on availability.
All trainers are certified and qualified to provide professional training services.
The Client may request a specific trainer, but scheduling will be subject to availability.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles.

Updated Privacy Policy:
Information We Collect

We may collect:

Personal Information: Name, email, phone number, billing information.
Health Information: Fitness history, goals, health disclosures (voluntarily provided by you).
Usage Data: When you access our website, online app, or virtual training platforms.

How We Use Your Information

To deliver coaching, training, and assessment services.
To process payments and manage accounts.
To send updates, confirmations, and marketing communications (you may opt out anytime).
To improve our services and customer experience.

Data Storage and Security

Your information is stored securely and only accessible by authorized personnel.
While we implement safeguards, we cannot guarantee 100% security of online transmissions.

Sharing of Information

We do not sell or rent your personal information. We may share information:

With service providers (payment processors, scheduling software, fitness apps).
When legally required to comply with court orders or regulations.
If necessary to protect our rights, safety, or property.

Client Rights

You have the right to:

Request access to the personal data we hold about you.
Request corrections or deletion of your data.
Opt out of marketing emails.

Third-Party Services

Our online training app or external links may connect you to third-party services. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from children.

Updates to this Policy

We may update this Privacy Policy from time to time. Continued use of our services after changes indicates acceptance.